Refund policy

Refund Policy

No refunds. You get what you get. If you order, that's what it is. We stand behind the quality of every product we ship.

Photos and videos on this site are AI-enhanced previews. The product you receive may have slight variations in colour, finish, stitching, and details. By placing an order, you acknowledge this.

Pre-order. Every robe is made to order and ships in approximately 6-8 weeks from the date you order.

About ZillaBlankets variants

At ZillaBlankets, we're constantly innovating and expanding our collection of premium heated blanket robe variants. Each variant is carefully crafted and hand-finished to bring your favourite characters and designs to life. All variants on our store are still being actively developed and refined, which ensures you receive the highest quality product possible.

Because of our commitment to quality production, we may ship you a different variant from our collection if your original selection cannot be produced to our standards. When this happens, we'll select another premium variant that matches or exceeds the value of your original order. You're getting a full ZillaBlankets product, just a different design from our expanding collection.

  • Quality first: every variant ships at our premium standard.
  • Same value, different design: your variant is a full premium product, never a compromise.
  • Transparency: we believe in honest communication about what you're getting and why.

Order terms and conditions

All ZillaBlankets purchases are final. Because each heated blanket robe is a premium hand-finished item made specifically for your order, we are unable to accept refunds or returns. This applies whether you receive your original variant selection or another variant from our collection.

  • Orders cannot be cancelled once confirmed.
  • All sales are final. No refunds or exchanges.
  • If your variant can't be produced to our standards, you'll receive another equally premium variant.
  • Shipping is non-refundable regardless of circumstances.

We stand behind the quality of every ZillaBlankets product. Each robe is inspected and tested before shipment to ensure it arrives in perfect condition.

Email zilablankets@outlook.com